Refund & Cancellation Policy

Cancelling your subscription

You can cancel your Pitchside Pass subscription at any time through your account.

Cancelling stops future automatic renewals. Unless applicable law requires otherwise, your access will ordinarily continue until the end of your current paid billing period.

14-day cancellation rights

UK consumers may have a statutory right to cancel an online service contract during the applicable cancellation period.

If you expressly request that Pitchside Pass begins providing the monitoring and alert service during that period and then exercise a statutory cancellation right, we may be entitled to charge a proportionate amount for the service already provided, where permitted by law.

Your statutory consumer rights are not affected by this policy.

Service problems

If you believe the service has not been provided as described, contact us at support@pitchsidepass.co.uk and provide details of the issue so that we can investigate it.

Ticket availability

Pitchside Pass provides monitoring and notifications rather than tickets themselves. The fact that a particular match does not have suitable ticket availability does not by itself mean that the monitoring service has not been supplied.

We cannot guarantee that tickets will become available or remain available after an alert is sent.

Requesting a refund

For refund or statutory cancellation requests, contact support@pitchsidepass.co.uk with the email address or Discord account associated with your membership.