Privacy Policy

1. About this policy

This Privacy Policy explains how Pitchside Pass processes personal information when you use our website, connect your Discord account or purchase a membership.

2. Information we process

Depending on how you use Pitchside Pass, we may process information including your Discord account identifier, Discord profile information made available through authentication, email address, membership status, Stripe customer and subscription identifiers, and necessary technical or security logs.

3. Discord authentication

We use Discord authentication to identify your account and to provide access to relevant Pitchside Pass Discord services.

Where required for this functionality, authentication tokens may be stored securely and used to provide the service you requested.

4. Payments

Payments are processed by Stripe. Pitchside Pass does not directly store your full payment card details.

We may store Stripe customer and subscription identifiers so that we can determine your membership status and manage access to the service.

5. Why we use your information

We process information where necessary to provide and manage your membership, authenticate your account, provide Discord access, process subscription status changes, operate and secure the service, respond to support requests, and comply with applicable legal obligations.

6. Service providers

We use third-party service providers to operate Pitchside Pass, including providers for payments, authentication, hosting and data infrastructure.

These currently include Stripe, Discord, Vercel and Supabase where relevant to the operation of the service.

7. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the service, maintaining appropriate records, resolving disputes and meeting legal obligations.

8. Your rights

Depending on applicable data protection law, you may have rights relating to your personal information, including rights of access, correction, deletion, restriction, objection and data portability in certain circumstances.

To make a privacy request, contact support@pitchsidepass.co.uk.

9. Security

We use reasonable technical and organisational measures designed to protect personal information. No internet-based service can guarantee absolute security.

10. Contact

Privacy enquiries can be sent to support@pitchsidepass.co.uk.